Seaplane Safaris FAQ's
How do I book a flight?
The fastest and easiest way is to book and pay via the website. However, if you require a bespoke quotation, then please WhatsApp or call us at +1 (242) 820 9932
What is required to reserve my trip?
To reserve your trip we require full payment at the time of making the reservation. Payments can be made by credit or debit card, or by bank transfer. Bank fees may apply to bank transfers, which you would be notified of at the time of booking.
What is your refund/cancellation policy?
Refunds vary according to the following customer cancellation timescales:
More than 30 days before date of flight - Full refund applies.
Within 8 to 30 days of flight - No refund, but you have the option to transfer the flight to another date, within 30 calendar days of the original booking, subject to availability and a re-booking fee.
Within 7 days of flight - No refund applies.
Bookings which fall over holidays and holiday weekends may not be cancelled, which includes, but is not limited to, Christmas, New Year, Easter and Thanksgiving.
If we have to cancel the flight due to weather, technical issues, or other circumstances beyond our control, then we will issue you a full refund to the payment method originally used.
If we cancel, we will also endeavor to put you in touch with one of our alternative, locally based operators to get you to your destination. Your subsequent arrangements with them are outwith our control or responsibility.
Once the first leg of a multi-leg charter has been flown, the remaining legs are non refundable. The remaining flights may be changed, based on availability, or upgraded for an additional fee, however, they are non-refundable.
Cancellations are not in effect until we issue a written cancellation acknowledgement.
How many people can the aircraft carry?
Our aircraft can carry up to 8 passengers, plus the 2 pilots.
Please don't be offended when we ask your weight(s) during the booking process. This is to ensure that we fly safe, within the weight limits of the aircraft.
Your safety is our number one priority!
Are your seaplanes safe?
Absolutely!
Our aircraft are regularly serviced and maintained to strict FAA and CAAB commercial standards, and undergo rigorous daily, weekly, monthly and annual checks.
Our pilots are highly trained. They absolutely will not compromise on safety, and are under no commercial pressure to fly if they determine it is not 100% safe to do so.
When we say that your safety is our number one priority, we mean it! On occasion this means that we may have to cancel or divert your flight due to weather or other issues beyond our control. Rest assured that we do our best to avoid this, but when it does happen then we appreciate your understanding that it is for your safety.
What can I expect before the flight?
Once you arrive at Odyssey Aviation, you will be greeted by one of our dedicated concierge team, who will brief you on the safety features of the aircraft. They will also give you details of the flight, and some of the sights that are to be seen en-route!
Can I bring my own cooler/coolbag?
Of course you can!
There are size/weight restrictions, of course, but most standard coolbags/personal coolers will be fine.
If you have particularly bulky/heavy items to transport, then please give us a call, or email us at info@seaplane.travel to discuss.
Can I bring my pet with me?
Of course you can!
Pets are very welcome on board our aircraft, and as dog owners ourselves, we are used to having furry friends fly with us!
All we ask is for as much notice as possible, so that we can make sure we have everything in place to make the journey as stress free as possible, for both you and your pet.
Can I eat and drink in flight?
Drinks may be consumed! Although we would encourage the use of closed lid cups, especially in the case of hot liquids such as coffee.
When should I arrive at the airport?
To ensure that your journey is a stress free experience, we advise that you arrive at Odyssey Aviation 30-40 minutes prior to your flight.
The check-in area at Odyssey is fully air conditioned, and is a comfortable place to sit before your flight.
Odyssey is situated on the south side of Nassau International Airport, and has plenty of safe parking available